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Client Care

Here to help you heal

Our clinical support team is ready to assist with formulation questions, order tracking, and skin compatibility concerns.

Common Queries

Frequently asked questions

Find immediate answers regarding our stabilized inner-leaf gel, daily shipping timelines, and botanical skin compatibility queries.

How do I track my order?

What is your return policy?

Once your order ships from our stabilization facility, you will receive a tracking link via email to monitor its journey.

We offer a complete resolution if our botanical formulas do not meet your skin's needs. Contact us to initiate a return.

Is aloe safe for sensitive skin?

Are your formulas water-free?

Yes. Our formulas use pure, stabilized inner-leaf gel as the primary ingredient, specifically designed to soothe reactive skin types.

Absolutely. We replace standard cosmetic water with active, hand-harvested aloe vera gel to ensure maximum therapeutic potency.

Direct Support

Send a message

Our botanical experts respond within one business day to assist with your specific skin compatibility or order tracking questions.